Subscriptions FAQ

Subscriptions

If I buy a subscription, when will it start? 

The subscription will start at the time of purchase, which means that you will receive your first shipment of coffee a few days after you place your order. This order will automatically renew itself according to the frequency you have chosen. At any time you can change this frequency in the "Manage my subscriptions" section of your account.

Can I change the frequency of orders?

In the My Account section, you will see a "Manage my subscriptions" button. If you do not have an account, we strongly suggest you create one here. This will allow you to change the frequency of orders, change the date of the next shipment or pause the subscription.

Change the frequence

Can I change the date of my next shipment?

In the My Account section, you will see a "Manage my subscriptions" button. If you do not have an account, we strongly suggest you create one here. You will then be able to change the date of the next shipment, change the frequency or pause the subscription.

Change the date of the next shipment

How can I change my choice of coffee?

In the "Manage my subscription" section available in the My Account page, see the "Products in your subscription" tab. By pressing "Swap product" you will be able to change your product for another one and choose new coffees.

Swap products

Can I cancel my subscription?

You can cancel your subscription at any time. If you just want to take a break, you can skip an order and start again later. In the My Account section, you will see a "Manage my subscriptions" button. If you do not have an account, we strongly suggest that you create one here.

Pause the subscription Cancel your subscription

Can I give a subscription as a gift?

Yes, you can offer a subscription as a gift. We have a prepaid subscription product if you want to offer a fixed quantity of shipments. You can enter a delivery address different from your billing address and we will take care of delivering without an invoice.

Can I subscribe to a Récolte Series coffee?

At this time, we do not offer a one-time subscription on the Récolte Series coffees, except for the roaster's choices in our subscription offers. The Récolte Series lots are too small to offer an interesting regularity to subscribers. The roaster's choice allows you to enjoy a wide range of flavors with the chance to have a different coffee almost every time.

If you have any other questions, please feel free to write to us using the chat tool in the right-hand corner. It will be our pleasure to share our passion with you!